Privacy Policy & Terms of Service
Effective Date: September 28, 2026
Mountain Born Creamery (“Mountain Born Creamery,” “we,” “us,” or “our”) respects your privacy and wants you to understand how we collect and use information when you visit our website, place an order, join the Butter Club, or communicate with us.
This page combines our Privacy Policy and Terms of Service so that everything is in one place and easy to find.
By using our website, placing an order, joining the Butter Club, or otherwise interacting with our website, you agree to these Terms of Service and acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you interact with Mountain Born Creamery, we may collect information that you voluntarily provide to us, including:
Your name
Email address
Phone number
Billing and shipping/delivery address
Order and purchase information
Delivery or pickup information
Information you provide when contacting us
Information you provide when signing up for the Butter Club or other communications
When you place an order, payment information may be collected and processed by our third-party payment and ecommerce providers. Mountain Born Creamery does not need to receive or store your complete credit card number to process your purchase.
We may also automatically receive limited information about how visitors use our website, such as browser type, device information, pages visited, referring websites, and general website activity. This information may be collected through cookies or similar technologies used by our website and service providers.
2. How We Use Your Information
We use information we collect to operate Mountain Born Creamery and provide our products and services. This may include:
Processing and fulfilling orders
Processing payments
Arranging deliveries and pickups
Communicating with you about your orders
Responding to questions, requests, or customer service inquiries
Managing the Butter Club
Sending marketing communications when you have requested or consented to receive them
Sending information about available products, ordering opportunities, delivery or pickup information, and other Mountain Born Creamery updates
Improving our website, products, and customer experience
Preventing fraud, abuse, or unauthorized activity
Complying with applicable legal obligations
We aim to collect and use only information that is reasonably necessary for these purposes.
3. Butter Club & Marketing Text Messages
If you voluntarily sign up to receive marketing text messages from Mountain Born Creamery, you may receive SMS messages about the Butter Club, including monthly ordering opportunities, available butter products, ordering information, and delivery or pickup information.
Message frequency may vary.
Consent to receive marketing text messages is not a condition of purchasing any product or service from Mountain Born Creamery.
You can withdraw your consent to receive marketing text messages at any time by replying STOP to a message. You may also contact us directly to request that your marketing text-message consent be removed.
After you opt out, you should no longer receive marketing text messages from us, although you may still receive necessary transactional or customer-service communications related to an order or other interaction with Mountain Born Creamery.
Message and data rates may apply depending on your mobile carrier and plan.
We will honor valid requests to revoke SMS marketing consent in accordance with applicable law.
4. How We Share Information
Mountain Born Creamery may share information with trusted third-party service providers when reasonably necessary to operate our business.
These providers may assist with services such as:
Website hosting and ecommerce
Payment processing
Order fulfillment and delivery
Email or SMS communications
Website analytics
Fraud prevention, security, or technical support
These providers may process information on our behalf in order to provide their services.
We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect the rights or safety of Mountain Born Creamery or others, investigate fraud or abuse, or protect the security of our website and business.
We do not sell your personal information simply because you visit our website or place an order.
5. Cookies and Website Technologies
Our website and third-party service providers may use cookies, pixels, analytics tools, or similar technologies to operate the website, remember preferences, understand website traffic, and improve the customer experience.
You may be able to control or restrict cookies through your browser settings. Disabling certain cookies may affect how portions of the website function.
6. Data Security
We take reasonable measures to protect the information we maintain from unauthorized access, disclosure, alteration, or destruction.
However, no website, electronic transmission, or method of storing information can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted to or through our website.
7. How Long We Keep Information
We retain information for as long as reasonably necessary to provide our products and services, maintain business and transaction records, comply with legal and accounting obligations, resolve disputes, enforce agreements, and otherwise operate our business.
The amount of time information is retained may vary depending on the type of information and the reason it was collected.
8. Your Choices and Privacy Requests
Depending on applicable law, you may have rights concerning personal information we maintain about you, including rights to request access to, correction of, or deletion of certain information.
You may also unsubscribe from marketing emails by using the unsubscribe instructions included in those messages.
For marketing text messages, you may opt out by replying STOP or by contacting us directly.
To make a privacy-related request, please contact:
Mountain Born Creamery
Email: mountainborncreamery@gmail.com
Mailing Address: [INSERT BUSINESS MAILING ADDRESS]
We may need to verify your identity before completing certain requests.
9. Children's Privacy
Mountain Born Creamery's website and online ordering services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13 through our website.
If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate steps.
Terms of Service
10. Use of Our Website
You may use the Mountain Born Creamery website for lawful purposes and in accordance with these Terms.
You agree not to:
Use the website for unlawful or fraudulent purposes
Attempt to interfere with the operation or security of the website
Access areas or information that you are not authorized to access
Use automated systems to improperly access or collect information from the website
Submit false or misleading information when placing an order or communicating with us
We reserve the right to restrict or terminate access to the website when reasonably necessary to protect our business, customers, website, or service providers.
11. Products, Pricing & Availability
We work hard to keep product descriptions, prices, availability, and other information on our website accurate. However, products may occasionally become unavailable, and errors may occur.
Mountain Born Creamery reserves the right to:
Correct pricing or product information errors
Limit quantities
Modify or discontinue products
Change product availability
Cancel or refuse an order when necessary
If we cancel an order because of an error or lack of availability after payment has been submitted, we will provide an appropriate refund for the affected purchase.
12. Orders & Payment
Placing an order through our website constitutes a request to purchase the selected products.
An order may be subject to availability and acceptance by Mountain Born Creamery.
Payment must be successfully processed before an order can be fulfilled unless otherwise agreed upon by Mountain Born Creamery.
You are responsible for providing accurate contact, billing, and delivery information. We are not responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.
13. Butter Club Orders
The Butter Club is a recurring customer ordering opportunity offered by Mountain Born Creamery.
Unless otherwise stated for a particular Butter Club offering:
Butter Club ordering windows are announced through our customer communications.
Orders must be placed before the stated ordering deadline.
Delivery and pickup options are subject to the availability and geographic limitations stated at the time of ordering.
Butter Club participation does not require a subscription or automatic recurring purchase unless specifically stated otherwise.
Placing an order does not automatically enroll you in future Butter Club purchases.
Mountain Born Creamery may change Butter Club ordering schedules, product offerings, delivery areas, or other program details as needed.
14. Delivery & Pickup
Delivery and pickup options, fees, dates, and geographic availability will be displayed or communicated at the time an order is placed.
Customers are responsible for providing an accurate delivery address and ensuring that someone is available to receive an order when required.
Once an order has been delivered to the address provided by the customer or otherwise made available for the selected pickup method, responsibility for the product transfers to the customer, subject to applicable law.
Because our products are perishable food products, customers should follow any storage or handling instructions provided with their order.
15. Returns, Refunds & Product Concerns
Because Mountain Born Creamery sells perishable food products, returns are generally not practical.
If you receive an incorrect, damaged, spoiled, or otherwise problematic order, please contact us as soon as reasonably possible after receiving it. We may request information or photographs so that we can understand what happened and determine an appropriate resolution.
Nothing in this section limits any rights you may have under applicable law.
16. Intellectual Property
The Mountain Born Creamery name, branding, logos, photographs, product descriptions, written content, graphics, and other original materials appearing on our website are owned by Mountain Born Creamery or used with permission.
You may not reproduce, distribute, modify, sell, or commercially use our content without our prior written permission, except as permitted by applicable law.
17. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites and services, including payment processors, ecommerce platforms, delivery services, social media platforms, or communication providers.
Those third parties maintain their own terms and privacy policies. Mountain Born Creamery is not responsible for the content, privacy practices, security, or policies of third-party services.
18. Disclaimer
Mountain Born Creamery provides this website and its content on an “as available” basis.
We make reasonable efforts to maintain accurate information, but we do not guarantee that the website will always be uninterrupted, error-free, complete, or current.
Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.
19. Limitation of Liability
To the fullest extent permitted by applicable law, Mountain Born Creamery will not be responsible for indirect, incidental, consequential, special, or punitive damages arising from your use of the website or purchase of products through the website.
Nothing in these Terms limits liability that cannot legally be limited under applicable law.
20. Changes to This Policy
We may update this Privacy Policy and Terms of Service from time to time as our business, website, services, or legal obligations change.
When we make changes, we will update the “Effective Date” at the top of this page. Your continued use of the website after an updated policy is posted constitutes acceptance of the updated Terms to the extent permitted by law.
21. Governing Law
These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law principles, except where applicable law requires otherwise.
22. Contact Us
Questions about this Privacy Policy, these Terms of Service, your personal information, an order, or the Butter Club may be directed to:
Mountain Born Creamery
Email: mountainborncreamery@gmail.com
Mailing Address:
Website: mountainborncreamery.com
We'd much rather answer a question than make you dig through twelve pages of legalese. If you need us, reach out.